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August, 2014
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appointments

Use of telephone and SMS reminders to improve attendance at hospital appointments: a systematic review

Hasvold PE, Wootton R. Journal of Telemedicine and Telecare, 2011

Patients failing to attend hospital appointments contribute to inefficient use of resources. We conducted a systematic review of studies providing a reminder to patients by phone, short message service (SMS) or automated phone calls. A PubMed search was conducted to identify articles published after 1999, describing studies of non-attendance at hospital appointments. In addition, we searched the references in the included papers. In total, 29 studies were included in the review. Four had two intervention arms which were treated as independent studies, giving a total of 33 estimates. The papers were analysed by two observers independently. A study quality score was developed and used to weight the data. Weighted means of the absolute and the relative changes in non-attendance were calculated. All studies except one reported a benefit from sending reminders to patients prior to their appointment.
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28 September 2011 | No Comments »
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Impact of health portal enrollment with email reminders on adherence to clinic appointments: a pilot study

Horvath M et al, J Med Internet Res, 13(2)

BACKGROUND
Internet portal technologies that provide access to portions of electronic health records have the potential to revolutionize patients’ involvement in their care. However, relatively few descriptions of the demographic characteristics of portal enrollees or of the effects of portal technology on quality outcomes exist. This study examined data from patients who attended one of seven Duke Medicine clinics and who were offered the option of enrolling in and using the Duke Medicine HealthView portal (HVP). The HVP allows patients to manage details of their appointment scheduling and provides automated email appointment reminders in addition to the telephone and mail reminders that all patients receive.
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29 May 2011 | No Comments »
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The use of text messaging to improve attendance in primary care: a randomized controlled trial

Leong KC et al, Family Practice, 23(6)

BACKGROUND
Non-attendance is common in primary care and previous studies have reported that reminders were useful in reducing broken appointments.

OBJECTIVE
To determine the effectiveness of a text messaging reminder in improving attendance in primary care. DESIGN Multicentre three-arm randomized controlled trial.
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25 May 2011 | No Comments »
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Online Communication Between Doctors and Patients in Europe: Status and Perspectives

Santana S et al, J Med Internet Res, 12(2)

Background:
Use of the Internet for health purposes is steadily increasing in Europe, while the eHealth market is still a niche. Online communication between doctor and patient is one aspect of eHealth with potentially great impact on the use of health systems, patient-doctor roles and relations and individuals’ health. Monitoring and understanding practices, trends, and expectations in this area is important, as it may bring invaluable knowledge to all stakeholders, in the Health 2.0 era.
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16 June 2010 | No Comments »
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Improve Office Efficiency by Putting Your Patients to Work: Patients’ Perspectives Regarding Online Self-service Appointment Scheduling in Family Practice (Part 3 of 3)

Ludwick, Dave A., and John Doucette, ElectronicHealthcare, 8(4)

This case study is the third part of a three-part study examining the impact of an online appointment scheduling system on physician office scheduling. The purpose of the study was to understand patients’ experiences when booking appointments through an online appointment scheduling system. A 24-question patient survey gathered perspectives from registered adult patients who had booked by either channel from August 8, 2008, to February 28, 2009. The online scheduling system was used by 128 unique patients, while 1,831 booked by telephone. Of the respondents, 186 were aware of the system but had not booked online, 107 were not aware of the system and 105 had booked online.
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18 March 2010 | No Comments »
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Improve Office Efficiency by Putting Your Patients to Work: Workflow Implications of an Online Self-service Appointment Scheduling System in Family Practice – Part 1 of 3

Ludwick, Dave A., and John Doucette, ElectronicHealthcare, 8(2)

Many industries are decreasing overhead costs and providing more convenience by involving customers in service delivery. This case study is part one of a three-part study examining the impact of an online appointment scheduling system on a physician office’s scheduling. The purpose of the case study was to understand the impact of an online self-booking system on primary care physician office workflow. Conventional telephone and online appointment scheduling workflows were reviewed using process engineering techniques. Online appointment scheduling substantially reduced the receptionist’s role in the scheduling function, which freed receptionist resources for other tasks.
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9 November 2009 | No Comments »
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Expectations and experiences of eHealth in primary care: a qualitative practice-based investigation

Flynn D et al, International Journal of Medical Informatics, 78(9)

Objectives
(1) To assess expectations and experiences of a new eHealth service by patients and staff in three primary care settings; (2) to ascertain attitudes to a range of future, primary care-oriented eHealth services.

Design
Qualitative case study.
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6 October 2009 | No Comments »
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The impact of short message service text messages sent as appointment reminders to patients’ cell phones at outpatient clinics in São Paulo, Brazil

da Costa, Thiago Martini et al, International Journal of Medical Informatics, Corrected Proof

Objective
Nonattendance for appointments remains a challenge to health care managers and providers. The objective of this article is to present the results of a study on the impact of appointment reminders sent as short message service text messages to patients’ cell phones on nonattendance rates at outpatient clinics in São Paulo, Brazil.
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30 September 2009 | No Comments »
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Telepsychiatry appointments in a continuing care setting: kept, cancelled and no-shows

Leigh, Hoyle et al, J Telemed Telecare, 15(6)

We reviewed the appointment data for a psychiatry service in California that provided consultations and also therapy through telepsychiatry. Over an 18-month period, there were 7523 telepsychiatry appointments and 115,148 conventional (face-to-face) appointments. A higher proportion of the telepsychiatry appointments was kept (92% telepsychiatry vs. 87% non-telepsychiatry).
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2 September 2009 | No Comments »
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